“‘It was really odd and we couldn’t quite figure it out,’ Auckland Libraries manager Rachael Rivera told The Guardian. ‘We thought someone was playing with us, or it was bored kids.’ It was only in one of their regular meetings with the library’s homeless patrons that the solution revealed itself. Unable to get library cards without an address, or fearing damage to books that they checked out, many people had been tucking their books beneath couches or under shelves so that they could return to them without losing their place.”
“‘That community really values the services we offer and treats the books with a great deal of respect,’ Rivera told the British newspaper. ‘A lot of the guys that come in are extremely well-read and have some quite eccentric and highbrow literary tastes. People are homeless for so many different reasons, and being intelligent and interested in literature doesn’t preclude that.’ The library has since established a special bookshelf behind the front desk to store books for this group of about 50 homeless readers.”