“Ford’s interactive display allows library visitors, many of them homeless, to express themselves anonymously. Panels hanging from the ceiling ask visitors ‘What do you need? What can you give?’ Paper, pens, and a drop box allow visitors to answer. Ford periodically empties the box and pins the responses on the five panels in the display.
She’s been surprised by what people have said. The vast majority didn’t ask for money or housing or food — they asked for empathy.”