“We’ve really unearthed a hub (of need at the library),” Tkachuk said. “The mainstream agencies — Boyle Street, Bissell, E4C (Edmonton City Centre Church Corporation) — they are so strapped themselves and so every day we have more and more people falling through the cracks. A lot of them are ending up in the library. And for many of them, we’re their last lifeline. We get people who have to use the library by default, out of survival. ”